Public Folder HelpDesk for Microsoft Outlook (english)

Public Folder HelpDesk for Microsoft Outlook (english)
Dateigröße20.1 MiB
AufgenommenDienstag, 1. Juni 2004
+ Can be installed in a shared mailbox instead of a public folder.

+ Mailbox monitoring – manual or automatic conversion of incoming e-mails into helpdesk tickets, complete with rich text, screenshots and attached files.

+ FAQ answers are easily created and added to ticket.

+ Ticket retrieval also from an online form (.xml files).

+ Ticket history ‒ e-mail threading for both manual and automatic conversion.

+ Open tickets are stored both in Outlook and in an Access or SQL Server database.

+Automatic e-mail notifications.

+ Create Tickets also from Outlook Tasks and Appointments Optimized for Microsoft Office 2010 32-bit. All PF HelpDesk buttons are found under the Ribbon Home tab.



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