|Public Folder HelpDesk for Microsoft Outlook (english)|
|Aufgenommen||Dienstag, 1. Juni 2004|
+ Mailbox monitoring – manual or automatic conversion of incoming e-mails into helpdesk tickets, complete with rich text, screenshots and attached files.
+ FAQ answers are easily created and added to ticket.
+ Ticket retrieval also from an online form (.xml files).
+ Ticket history ‒ e-mail threading for both manual and automatic conversion.
+ Open tickets are stored both in Outlook and in an Access or SQL Server database.
+Automatic e-mail notifications.
+ Create Tickets also from Outlook Tasks and Appointments Optimized for Microsoft Office 2010 32-bit. All PF HelpDesk buttons are found under the Ribbon Home tab.