Send Pesonally – Installation

<span class=”tablebodytext”>Danke für Ihre Frage.

Ich möchte mich bei Ihnen entschuldigen: ich kann nicht Ihnen in Deutsch unterstützen, so schreibe ich weiter auf Englisch.

1) Close Outlook and Word (all instances) –  then, open Task Manager and check that both outlook.exe and winword.exe are not listed under “Processes” tab. If they are – please terminate these processes, or simply log off and log on.

2) Uninstall current version from your computer through the menu “Start-> Settings-> Control panel-> Programs and Features”.

3) Check whether program folder no longer exists under the following path:

C:\Program Files\MAPILab Ltd\ (“Program Files (x86)” if you have 32-bit Office on 64-bit machine)

If it does – remove this folder manually;

4) Please download the latest version of the add-in from our website:

https://www.mapilab.com/purchase/renew/
(You will see purchasing option as well, but you do not need to use it now – just download the installation package).

5) Unzip the package, right-click the setup file relevant to your bit-edition of Office (it could be either 32-bit or 64-bit) – and choose the “Run as Administrator” option.
a) If your user has administrator privileges, you can install it either “Only for me” or “For all users”.

b) If you have standard user account – please type in the administrator’s password, and install the software “For everyone who uses this computer (all users)” during the third step of Installation Wizard.

6) Launch Outlook and follow all First Start Wizard’s directions.

7) If the problem will persist, please try choosing different account type during the third step of Installation Wizard. I.e., if you have installed the add-in “For Everyone”, please re-install it “Only For Me”, and vice-versa.

If you will continue to experience problems, it could indicate that the version you currently own a license for is outdated and is not compatible with your Office edition. In that case, please try re-installing the latest version of Send Personally:

https://www.mapilab.com/files/send_personally.zip

You are welcome with further questions and notes.</span>