1) Close Outlook and Word (all instances) – then, open Task Manager and check that both outlook.exe and winword.exe are not listed under „Processes“ tab. If they are – please terminate their respective processes, or log off and log on.
2) Uninstall current version from your computer through the menu „Start-> Settings-> Control panel-> Programs and Features
3) Check whether program folder no longer exists under the following path:
C:\Program Files\MAPILab Ltd\ (Program Files (x86) if you use 32-bit Office with 64-bit Windows)
If it does – remove this folder manually;
4) Please download the latest version of Mail Merge Toolkit from our web-site:
http://www.mapilab.com/files/mail_merge_toolkit.zip
5) Unzip the package, right-click the setup file relevant to your bit-edition of Office (it could be either 32-bit or 64-bit) – and choose the „Run as Administrator“ option.
a) If your user has administrator privileges, you can install it either „Only for me“ or „For all users“.
b) If you have standard user account – please type in the administrator’s password, and install the software „For everyone who uses this computer (all users)“ during the third step of Installation Wizard.
6) Launch Word and follow all First Start Wizard’s directions.
7) If the problem will persist after re-installation, please enable the add-in in Word:
To enable it, please point first to the ‚Disabled Items‘ Word menu, mark the add-on and click the ‚Enable‘ button. After this, point to ‚Com Add-Ins‘ and mark the add-in with a tick. The location of this section of the settings is as follows:
1) File-> Options-> Add-Ins
2) At the “Manage” dropdown list at the bottom select which type of add-ins you would like to enable/disable
3) Press “Go…” and make the changes
4) You might need to restart Word for changes to take effect.
If it is not listed among Disabled Items – please remove the tick from its check box in COM Add-Ins, click OK, then point back – and put the checkmark. Either add-in option will be added to Word toolbar/ribbon, or you will get an informative notification.
8) Also, please check that the Mail Merge Toolkit is enabled in Outlook as well.
You are welcome with further questions and notes.
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